Transitioning from Hex Hive 2.0 to TopDot! Support & videos for Hex Hive owners will still be available in a dedicated section.

Terms and Conditions

Terms & Conditions

Effective Date: April 14, 2025

Welcome to TopDot! By accessing or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully.

1. Overview

This website is operated by TopDot. Throughout the site, the terms “we,” “us,” and “our” refer to TopDot. By visiting our site and/or purchasing something from us, you agree to be bound by these terms.

2. Products & Orders

  • All products listed on our site are subject to availability.
  • Each order is made and packaged with care — please review product details and dimensions before purchasing.
  • We reserve the right to refuse any order you place with us.

3. Pricing

  • All prices are listed in USD and are subject to change without notice.
  • We are not responsible for pricing errors due to technical issues or typos.

4. Payment

We use secure third-party payment processors to handle all transactions. By placing an order, you agree to their terms as well. We do not store or have access to your payment information.

5. Shipping

  • We offer free shipping within the United States.
  • Orders are shipped using third-party carriers (e.g., USPS, UPS). Once shipped, we will provide tracking information via email.
  • Delivery times may vary depending on your location and shipping provider delays.

6. Returns & Refunds

We want you to be completely satisfied with your TopDot purchase. If there is an issue with your order, please review the following return guidelines:

Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us within 7 days of delivery at [email protected]. Please includ e:

  • Your order number
  • A description of the issue
  • Photos of the product and packaging (if damaged)

We will offer a replacement or refund as appropriate.

General Returns

We accept returns of unused TopDot products within 14 days of delivery. To be eligible:

  • The item must be unused and in original packaging
  • All parts must be included
  • The buyer is responsible for return shipping costs

Refunds will be issued once the returned product is received and inspected. Shipping costs are non-refundable.

Non-Returnable Items

  • Used products
  • Partial sets
  • Items returned without prior approval

If you have any questions about your order or eligibility for a return, please contact us at [email protected]

7. Intellectual Property

All content on this site — including product names, images, designs, and text — is the property of TopDot and may not be copied or reproduced without written permission.

8. Limitation of Liability

TopDot shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

9. Modifications

We reserve the right to update or change these Terms & Conditions at any time. Any changes will be posted on this page with a new effective date.

10. Contact Information

For any questions about these terms, please contact:

TopDot
Email: [email protected]
Website: https ://www.topdot.us